Legal notice

This Legal Notice applies to the website sunpaw.rest, operated under the SunPaw brand.

By accessing or using this website, you acknowledge and agree to the terms contained in this Legal Notice, together with our Terms of Service, Shipping Policy, Return and Refund Policy, and other published policies.

1. Website Operator

Business Name: SunPaw
Website: sunpaw.rest
Year Established: 2026

Business Address:
2063 12th Ave E
Vancouver, British Columbia V5N 2A9
Canada

Email: support@sunpaw.rest
Phone: +1 (604) 709-9707

2. Nature of Business

SunPaw is an online retailer offering sun-protection hats, UV-protective accessories, outdoor pet accessories, and related products for dogs and cats.

Product selection may change periodically. The appearance of a product on the website does not guarantee permanent availability.

3. Website Use

The website is provided for lawful personal and commercial shopping activities.

Users must not:

Attempt unauthorized access;
Interfere with website security;
Introduce viruses or malicious code;
Copy content for unauthorized commercial purposes;
Use false identities or payment information;
Submit fraudulent orders;
Infringe intellectual-property or privacy rights;
Use automated systems to disrupt or overload the website.

We may restrict access where necessary to protect customers, our business, our service providers, or the website.

4. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, or used with authorization by SunPaw.

Protected content may include:

The SunPaw name and branding;
Logos;
Photographs;
Illustrations;
Product descriptions;
Page designs;
Videos;
Graphics;
Icons;
Marketing materials;
Written copy;
Website code and functionality.

No content may be reproduced, distributed, modified, transmitted, republished, licensed, or commercially exploited without prior written authorization.

Limited personal use for browsing and purchasing is permitted.

5. Trademarks

SunPaw names, logos, slogans, product names, and visual brand elements may be trademarks or protected commercial identifiers.

Use of these elements without permission is prohibited where such use may cause confusion, imply endorsement, or infringe applicable rights.

Third-party names and trademarks displayed on the website remain the property of their respective owners.

6. Product Information Disclaimer

We make reasonable efforts to present accurate product information.

However:

Product colours may vary by device display;
Measurements may vary slightly;
Product packaging may change;
Minor manufacturing variations may occur;
Photography may include props not included in the purchase;
Product descriptions may be updated periodically.

Customers should review the complete product page before placing an order.

7. Pet Health and Safety Notice

SunPaw products are pet accessories and are not substitutes for veterinary advice, treatment, or professional animal-care services.

Statements concerning shade, sun protection, UV protection, comfort, or outdoor use describe intended product features and do not guarantee complete prevention of:

Sunburn;
Heat exhaustion;
Heatstroke;
Dehydration;
Skin irritation;
Eye damage;
Other sun- or heat-related conditions.

Always provide pets with adequate water, shade, ventilation, rest, and supervision.

Avoid prolonged outdoor exposure during extreme temperatures. Certain pets, including young, elderly, short-nosed, hairless, light-coloured, sick, or heat-sensitive animals, may require additional precautions.

Consult a qualified veterinarian if you are uncertain whether a product is appropriate for your pet.

8. Product Supervision

Pets must be supervised while using hats and accessories.

The customer is responsible for:

Selecting an appropriate size;
Checking straps and adjustment points;
Ensuring the product does not restrict breathing, hearing, sight, movement, or circulation;
Inspecting the product for damage before use;
Preventing chewing or ingestion;
Removing the product when not required;
Discontinuing use if the pet shows discomfort or distress.

SunPaw is not responsible for harm caused by improper sizing, misuse, modification, lack of supervision, or failure to follow safety instructions.

9. No Professional Advice

Website content is provided for general informational and commercial purposes.

Nothing on the website constitutes:

Veterinary advice;
Medical advice;
Legal advice;
Financial advice;
Professional animal-training advice.

You should consult an appropriately qualified professional regarding specific concerns.

10. Website Accuracy

We may update website information at any time.

Although we make reasonable efforts to maintain accurate information, typographical errors, technical errors, pricing errors, outdated information, or temporary inconsistencies may occur.

We reserve the right to correct errors and update information, including after an order has been submitted. If an error materially affects an accepted order, we will contact the customer and provide an appropriate option, which may include cancellation and refund.

11. Website Availability

We do not guarantee continuous or uninterrupted website access.

The website may be unavailable because of:

Maintenance;
Software updates;
Security incidents;
Hosting disruptions;
Internet outages;
Third-party service failures;
Events beyond our control.

We may change, suspend, or discontinue website features where reasonably necessary.

12. External Links

The website may include links to third-party websites or services.

External links are provided for convenience and do not necessarily imply endorsement.

SunPaw is not responsible for the availability, accuracy, security, content, products, or privacy practices of third-party websites.

Users should review the terms and privacy policies of external services before using them.

13. Third-Party Platforms

Our store may use Shopify and other third-party providers for:

Website hosting;
Checkout;
Payment processing;
Analytics;
Customer communication;
Fraud prevention;
Advertising;
Order fulfilment;
Shipping and tracking.

These service providers operate under their own terms and privacy practices.

14. Limitation of Liability

To the fullest extent permitted by law, SunPaw will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from:

Website use or inability to use the website;
Reliance on general website information;
Third-party services;
Improper use of products;
Incorrect pet measurements;
Lack of pet supervision;
Extreme weather or outdoor conditions;
Customer violation of product instructions.

Nothing in this Legal Notice excludes liability or consumer rights that cannot legally be excluded.

15. Customer Responsibility

Customers are responsible for:

Reading product descriptions before purchase;
Selecting a suitable size;
Providing accurate order information;
Following care and safety instructions;
Supervising pets;
Complying with local import rules;
Paying applicable customs charges unless otherwise stated;
Using products only for their intended purpose.

16. Privacy and Personal Information

SunPaw may collect personal information required to operate the store, process orders, communicate with customers, prevent fraud, and meet legal obligations.

Personal information will be handled in accordance with our applicable privacy notices and legal obligations.

Customers should not submit unnecessary sensitive information through email or public review forms.

17. Consumer Rights

Nothing in this Legal Notice is intended to remove, limit, or replace mandatory consumer rights that apply under the laws of the customer’s jurisdiction.

Where a provision conflicts with a non-waivable legal right, the mandatory legal right will prevail.